• Alpha Medical Centre 30 William Street, P.O. Box 481 Cobram, VIC 3644
  • Phone: 03-5871-2366 Email Address: reception@alphamcc.com.au
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Policies

Please read the following online documents for your information and guidance when you become one of our patients at Alpha Medical Centre.

PRACTICE INFORMATION BROCHURE

Alpha Medical Centre
30 William Street
P.O. Box 481
Cobram, VIC 3644
TEL : 03-5871-2366
FAX: 03-5871-1933

Opening Hours
Monday—Friday
8: 30 am-5: 30 pm
Closed: Weekends and Public Holidays

AFTER HOURS:
For After Hours Care, please
proceed to Cobram District Health
Emergency Department Broadway St., Cobram. Ph: (03) 58710777 ,
or in an emergency,  Call: 000

We provide exceptional care without exception

WELCOME TO OUR PRACTICE
Please take time to read this information sheet to familiarise yourself with our services. This will help make your visit to our doctors easier and more beneficial to your health.

We strive to provide holistic, high quality primary health care to our rural and regional
communities, irrespective of age, gender and status.

OUR STAFF
Doctors:
Dr. Tayo Balogun
Dr. Sumudu Fernando

Practice Nurses:
Janet West RN
Pauline Mundy EN

Reception /Administration Manager:
Heather D’Agostino
 
FEEDBACK AND SUGGESTIONS
We welcome suggestions and will listen to complaints and concerns about our services.
Please express these in writing or use our suggestion box. Alternatively feel free to talk to the Practice Manager at any time.
Complaints and matters unable to be resolved may be referred to:

Health Service Commissioner,
Level 30
570 Bourke St.
Melbourne 3000
Tel: 1300 582 113

MAKING APPOINTMENT
Appointments are available between 8:30am – 5pm and can be made by phoning the clinic or coming in during these hours. Each appointment is for one (1) person only. If you require a longer consultation to discuss more than one issue or a procedure, please advise reception.

If you have an emergency, please advise the reception to enable appropriate care or call: 000.

Please cancel appointments at least 2hrs prior to the scheduled time, in order to enable the appointment time to be re-filled.
Nursing services are available as co-ordinated by your doctor.

BILLING
This practice is a mixed billing facility. All consultations covered by Medicare are Bulk Billed.
There will be a private fee for those consultations not covered by Medicare e.g. Work Cover,
Pre-employment assessments, Driving Medical, Medical reports etc. Some treatments/procedures also incur out of pocket expenses.
Please check with the reception.

SCRIPT AND REFERRAL LETTERS
It is important to see your doctor for scripts and referrals.
If your doctor write either without consultation, it may incur a cost and a delay of up to 48hrs. Please note, referrals cannot be backdated, so ensure your referral is current prior to seeing the Specialist.

SERVICES OFFERED

We cover all aspects of primary health care Including :

  • General Consultation
  • Family Health assessment (Childhood, Adolescent and Aged Care)
  • Chronic Disease Management Plan
  • Mental Health Plan
  • Sexual and Reproductive health
  • Men’s Health
  • Women’s Health( Pap Smear, Family Planning, Contraception, Menopause Management
  • Ante Natal Care (Shared)
  • Health assessment for (75, 45-49,ATSI)
  • Vaccination and Childhood Immunisation
  • ECG
  • Pre- Op Assessment
  • INR (Warfarin) Test
  • Aboriginal Health assessments
  • Home and Aged care Residential visits
  • Wound care management
  • Aural Health ( Ear Syringing)
  • Spirometry
  • Skin cancer checks and Minor surgery
  • Work cover
  • TAC
  • Driving Medical
  • Pre-employment assessments
  • Occupational Health screening
  • Travel medicine advice/vaccination
  • 24hr Holter Monitors
  • 24hr Blood pressure Monitor
  • Medication Reviews
  • Weight loss programs
  • Smoking cessation

TEST RESULT

You are required to book an appointment for your test results. They will NOT be given over the phone for privacy reason. Please contact the clinic after 3 days to check if your results are back and then make appointment. Alternatively the Nurse may contact you to advise you to see the doctor for review. RECALL / REMINDER SYSTEM
Our practice is committed to providing continuing and preventative health care. We operate a recall/ reminder system.
If you do not wish to participate in this system please advise reception staff. 

TELEPHONE CALLS
You may leave a message for the doctor, as only the URGENT calls, will be transferred to the doctor.

PARKING
Parking is available in the car park opposite the Clinic, car parks are also available on William Street, or Bank Street where easy access is available.
If a wheelchair is required please ask reception for assistance

INTERPRETER
If you require an interpreter, please let the reception know. Alternatively Contact
Translating and Interpreting Service Ph: 131450
If you are hearing Impaired and require an AUSLAN interpreter please notify us or contact Ph:1300287526

PATIENT PRIVACY AND PERSONAL HEALTH INFORMATION
Your medical record is a private and confidential document and only available to authorised members of staff.
By signing the registration and medical record consent form, you are agreeing to the terms that guide the Privacy Act 2000.
If you wish to access your information in electronic health record, please advise our authorised staff who will facilitate this for you. If you wish to transfer your records from your previous Clinic, please ask reception. Some Practices charge an administration fee for this.

PATHOLOGY
Dorevitch Pathology is onsite and offers variety of services and test.

Working Hours are :
Mon – Fri : 8:30Am – 4:00PM

The following Policy documents are provided for your information. To view the document please click on the name.